Terms & Conditions

Sensory Support – South Africa

These Terms & Conditions govern your use of our website and online store. By accessing or purchasing from our website, you agree to be bound by these terms.

 

1. Introduction

This website is operated by Sensory Support. These Terms & Conditions apply to all visitors, customers, and users of this website. If you do not agree with any part of these terms, please do not use our website.

 

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or are using the site under the supervision of a parent or guardian.

  • You will not use our products for any unlawful or unauthorised purpose.

  • You will provide accurate and complete information when creating an account or making a purchase.

3. Products & Availability

  • All products listed are subject to availability.

  • We reserve the right to limit quantities, discontinue products, or change product descriptions at any time.

  • Colours and images displayed online may vary slightly due to screen differences.

4. Pricing

  • Prices are listed in South African Rand (ZAR).

  • Prices may change without notice.

  • Once an order is completed and paid, the price is final.

  • We reserve the right to correct pricing errors on the website.

5. Orders & Payment

We accept the following payment methods:

  • Credit/debit cards (via secure third-party gateway)

  • Instant EFT

  • Other available payment methods displayed at checkout

Orders are only processed once payment is received.

We reserve the right to refuse or cancel orders due to:

  • Suspected fraud

  • Incorrect pricing

  • Stock unavailability

  • Violations of these terms

6. Shipping & Delivery

  • Delivery times depend on your location and courier schedules.

  • Shipping fees are displayed at checkout.

  • We are not responsible for delays caused by the courier, incorrect addresses, or force majeure events.

  • See our Delivery & Shipping Policy for full details.

7. Returns & Refunds

Our Returns Policy applies to all purchases. In summary:

  • Items may be returned for defects, incorrect items received, or change of mind within a specified period.

  • Refunds are issued once items are received and inspected.

  • Some items (e.g., chewable sensory items) cannot be returned for hygiene reasons unless defective.
    For full details, refer to our Returns & Refund Policy.

8. Privacy & POPIA Compliance

We take your privacy seriously.
All personal information is handled in accordance with the Protection of Personal Information Act (POPIA).
Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

 

9. Intellectual Property

All content on this website—including logos, text, graphics, images, and product descriptions—is the property of Sensory Support and protected by copyright laws.

You may not copy, reproduce, or distribute any content without written permission.

 

10. Prohibited Conduct

You agree not to:

  • Use the site for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to the website or servers

  • Upload harmful code, malware, or viruses

  • Harass, abuse, or harm other users or staff

Violation of this section may result in immediate termination of your access.

 

11. Limitation of Liability

To the fullest extent permitted by South African law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

  • Many of our sensory and fidget products contain small parts and may have specific age restrictions. Please review the recommended age for each product before use. Young children should always be supervised while using these products. Use only as intended. We will not be held liable for any harm, injury, or death resulting from misuse or unsupervised use of our products.

12. Indemnification

You agree to indemnify and hold Sensory Support harmless against any claim or demand arising from your breach of these Terms & Conditions or misuse of this website.

 

13. Third-Party Links

Our site may include links to third-party websites.
We are not responsible for the content, privacy practices, or policies of any external sites.

 

14. Changes to Terms & Conditions

We may update or modify these Terms & Conditions at any time.
Changes will take effect immediately upon posting on this page.
Continued use of the website constitutes acceptance of the updated terms.

 

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled in local South African courts.

 

16. Contact Information

If you have questions about these Terms & Conditions, please contact us:

support@sensorysupport.co.za

We aim to reply within 24–48 hours.

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