Sensory Support – South Africa

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Introduction

This policy applies to all visitors, customers, and users of our website and online store. By using our website, you agree to the terms set out in this Privacy Policy.

2. What Personal Information We Collect

We collect and process the following information:

2.1 Information you provide voluntarily

• Name and surname

• Delivery address

• Contact number

• Email address

• Payment details (processed securely through third-party payment gateways; we do not store card details)

• Order history

• Account login information (if you create an account)

2.2 Information collected automatically

• IP address

• Device information

• Browser type

• Cookies and website usage data

• Shopping cart behaviour

3. Why We Collect Your Information

We collect your personal information for the following purposes:

• To process and deliver orders

• To contact you regarding your order, delivery, or customer support

• To improve website functionality and customer experience

• For marketing communications (only with your consent)

• To comply with South African legal and tax requirements

• To detect and prevent fraud

4. How We Store and Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information, including:

• Secure servers and encrypted connections (HTTPS)

• Restricted access to personal information

• Secure payment processing through trusted third-party providers

• Regular security monitoring

Your personal information will not be sold, traded, or made available to any third party except as outlined in this policy.

5. Sharing of Personal Information

We may share your information with trusted service providers only when necessary, such as:

• Courier services (to deliver your order)

• Payment gateways (for secure payment processing)

• Marketing service providers (only if you opt-in)

• IT and website service providers

All third parties are required to comply with POPIA and protect your data.

6. Cookies

We use cookies to improve your browsing experience. Cookies may be used for:

• Website functionality

• Analytics

• Storing cart information

• Personalised shopping experience

You may disable cookies in your browser settings, but this may affect website performance.

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information

• Request correction or deletion of your personal information

• Withdraw consent for marketing communications

• Object to the processing of your information

• Lodge a complaint with the Information Regulator of South Africa

Information Regulator contact details:
Email: complaints.IR@justice.gov.za

8. Marketing Communication

You will only receive marketing emails, SMS messages, or newsletters if you actively opt-in.
You can unsubscribe at any time.

9. Data Retention

We retain your information only as long as necessary for:

• Fulfilling your orders

• Legal, tax, and accounting requirements

• Customer service and purchase history records

10. Children’s Privacy

Our website is not intended for children under 18 without supervision.
We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or wish to exercise your rights under POPIA, please contact us:

support@sensorysupport.co.za